All jewelry purchases from our store comes with a lifetime warranty. This warranty is effective from the date of purchase and covers manufacturing faults and defects in materials. We will offer a repair or replacement once the item has been proven by our jewellers to be faulty.
The products eligible for the lifetime warranty are covered to the original owner, for the lifetime of the product. Unfortunately, this does not mean your lifetime. This warranty does not cover loss, chain breakage, and general wear and tear. General wear and tear includes tarnishing and fading of plated jewellery, and therefore, is not covered by warranty.
Any repairs requested after the 180 days warranty period will incur repair ($40-50) and postage fees. Repairs required after this date are considered a result of general wear and tear. Proof of purchase is required for all warranty claims.
All jewellery is quality checked by a jeweller, plus a member of our dispatch team. However, from time to time, there may be a rare fault. If you have received a faulty product, we will gladly offer a replacement if the product was purchased within 180 days. To notify us of the fault, please contact us: email@example.com and include the below information:
- Your order # or proof of purchase details
- Your full name
- Photographic evidence of the fault along with a brief description of the issue
La Gemme does not offer free returns; If your request en exchange, we´ll cover the shipping when we send the new item back to you. For repairs after 180 days warranty a postage fee will be charged. Please contact us if you require any further information. We answer every request as quickly as we can, usually within 24–48 hours.